Privacy Policy

1. Information We Collect and Its Purpose

When you place an order, we collect the information you submit, such as your name, email address, and delivery details, to complete the purchase and coordinate shipment. We also automatically receive certain technical data, including your IP address, browser type, and device information, which helps us analyze how the website is used. If you choose to receive updates, we may occasionally contact you with news, offers, or product announcements.

2. Permission and Withdrawal

Use of data: By providing your details for order completion, payment processing, delivery, or returns, you allow us to use that information for those specific functions. For any additional purposes, such as marketing, we will request your clear approval.

Opting out: You can withdraw your permission at any time by contacting us at support@avinase.com. Once requested, we will stop using your data where applicable.

3. Disclosure of Information

Your personal data is only disclosed if required to comply with legal obligations or if there is a violation of our Terms of Service. Outside of these cases, your information is not shared without your consent.

4. Platform and Payment Protection

This website operates on Shopify Inc., which provides the infrastructure for our online store. Data is stored on secure servers managed by Shopify. Payment information is encrypted according to PCI-DSS standards and is not retained after transactions are completed. More details are available in Shopify’s Terms and Privacy Policy.

5. External Service Providers

Certain third-party tools, such as payment gateways and analytics services, may access your data to perform their functions. Each provider operates under its own privacy terms, so reviewing their policies is recommended. If you navigate away from our website, their practices will apply.

6. Links and Tracking Tools

Our website may include links to external platforms. We are not responsible for how those sites manage your data. We also use tools like Google Analytics to better understand traffic patterns and visitor behavior.

7. Data Protection Measures

We apply recognized security methods to protect your information from unauthorized access, alteration, or misuse. Sensitive data, including payment details, is secured using SSL encryption and stored with AES-256 standards. While no system can guarantee absolute security, we adhere to PCI-DSS requirements to maintain protection.

8. Use of Cookies

Cookies are used to improve functionality, remember preferences, and gather usage data. Some cookies may be set by third-party services for additional features or advertising. You can manage or disable cookies through your browser settings, though certain parts of the website may not function properly without them. Cookie preferences can also be adjusted through our on-site banner.

9. Policy Changes

This Privacy Policy may be updated periodically. Any revisions become effective once published on this page. Significant updates will be highlighted when necessary. In the event of a business transfer, such as a merger or acquisition, your information may be transferred to continue service operations.

Customer Service Hours

Customer Services Hours
Monday to Friday: 10:00 AM - 6:00 PM
Contact Form
Address
10 Bonser Road, Twickenham TW1 4PH, United Kingdom