FAQs

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What is the order cut-off time for same-day processing?

Daily Cut-Off Time: Orders submitted before 5:00 PM are prepared on the same day. Orders placed after this time will move to the next business day.

How long does it take to process and ship my order?

  • Handling Duration: Orders are typically prepared for shipment within 0–2 working days (Monday through Friday). Processing times may extend slightly during high-demand periods.
  • Transit Estimate: After dispatch, deliveries generally arrive within 6–10 business days. Delivery speed can vary depending on destination, carrier operations, and external factors.

What should I do if I want to return my order outside the return period?

Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.

Is the return shipping free?

No, customers are responsible for return shipping costs.

Customer Service Hours

Customer Services Hours
Monday to Friday: 10:00 AM - 6:00 PM
Contact Form
Address
10 Bonser Road, Twickenham TW1 4PH, United Kingdom